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MIKE CORNWELL
Site Admin
Joined: 25 Aug 2002
Posts: 3150
Location: LINCOLN UK
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| Post subject: Contact with Abbey Road Live |
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 Posted:
Tue Nov 29, 2011 8:48 pm |
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Caragh
Special
Joined: 19 May 2011
Posts: 599
Location: Lincoln
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Yes please Mike as the email address I have for them which was generated from the failed download is just being bounced back to me as their inbox appears to be full. Ta
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Don't call me Ska face 
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I only walk where there's lots of lights.... |
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Posted:
Tue Nov 29, 2011 10:10 pm |
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italskarl
Ska Face
Joined: 27 Aug 2011
Posts: 134
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That would be great have emailed and phoned (even left a call back number on the machine) and have had no reply from either!
Starting to get worried and very annoyed!!  |
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Posted:
Wed Nov 30, 2011 9:55 am |
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italskarl
Ska Face
Joined: 27 Aug 2011
Posts: 134
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| Well what do you know, after my last post I tried the phone again (0118 9569183, worked for me) and I finally get an answer! Apparently my order was shipped yesterday. I have however not received a conformation email and my order still says 'on hold' in the members area, so I await with baited breath...... |
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Posted:
Wed Nov 30, 2011 10:32 am |
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Paul Willo
Site Admin
Joined: 16 Aug 2003
Posts: 9587
Location: High Coniscliffe
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Posted:
Wed Nov 30, 2011 11:10 am |
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italskarl
Ska Face
Joined: 27 Aug 2011
Posts: 134
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| I'll hold judgement for now, but its the lack of communication that frustrates more than anything. Its not just Abbey but everywhere, they ask for all sorts of details which you duly supply then when things go wrong they don't email, txt or call to say "sorry but..." they wait for you to (try and) get in contact with them and ask where your goods are. Surely it doesn't take much? |
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Posted:
Wed Nov 30, 2011 11:36 am |
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Guest
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| Paul Willo wrote: |
| I for one think ABLHN have done a great job.I know some people feel upset by certain matters but overall they have done great. |
I'd agree.
The two shows I've recieved have been great.
Just waiting on one more. I have time. |
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Posted:
Wed Nov 30, 2011 11:58 am |
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Derry Jammers
Special
Joined: 03 Apr 2008
Posts: 579
Location: London
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| Echo Willo and Nankers coments above. The 2 I have (Brixton and Ally Pally) are far superior to any others I have by other 'on the road' recording outfits. When you do finally receive them they will be well worth the wait. |
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Posted:
Wed Nov 30, 2011 12:52 pm |
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Stevo
Too Hot
Joined: 07 Mar 2005
Posts: 1849
Location: Coventry
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Posted:
Wed Nov 30, 2011 1:14 pm |
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Pledge
Gangster
Joined: 23 Jan 2005
Posts: 328
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| Paul Willo wrote: |
| I for one think ABLHN have done a great job.I know some people feel upset by certain matters but overall they have done great. |
I won't be using them again. From memory In The Studio took less time than this to release.
For the record I spoke to customer services at Sandbag (who are actually doing the mailing) on Thursday of last week and was assured my order would be with me by Monday at the latest. It's now Wednesday...
What I find most galling is that they are still advertising for new trade on these CDs without having bothered to sort orders they've had for months.
_________________
a tale of woe: a yahoo group for fans of Terry Hall and all his work.
http://launch.groups.yahoo.com/group/Ataleofwoe/
Subscription only so no spam! |
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Posted:
Wed Nov 30, 2011 1:22 pm |
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Caragh
Special
Joined: 19 May 2011
Posts: 599
Location: Lincoln
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| Paul Willo wrote: |
| I for one think ABLHN have done a great job.I know some people feel upset by certain matters but overall they have done great. |
Totally agree, like I've said before my Hull CD is amazing, very very impressed with the Abbey road guys. All I'm after is a way of contacting them as the email I have is not getting me anywhere. Its not a moan, I just need to get hold of them to sort my download so any contact details would be appreciated please.
_________________
Don't call me Ska face
_______________________________________
I only walk where there's lots of lights.... |
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Posted:
Thu Dec 01, 2011 12:23 am |
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italskarl
Ska Face
Joined: 27 Aug 2011
Posts: 134
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| Caragh wrote: |
| Paul Willo wrote: |
| I for one think ABLHN have done a great job.I know some people feel upset by certain matters but overall they have done great. |
Totally agree, like I've said before my Hull CD is amazing, very very impressed with the Abbey road guys. All I'm after is a way of contacting them as the email I have is not getting me anywhere. Its not a moan, I just need to get hold of them to sort my download so any contact details would be appreciated please. |
I have contacted them via email with no success try 0118 9569183, it worked for me....eventually |
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Posted:
Thu Dec 01, 2011 7:45 am |
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kev
Ska Face
Joined: 08 Nov 2011
Posts: 175
Location: London
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| Paul Willo wrote: |
| I for one think ABLHN have done a great job.I know some people feel upset by certain matters but overall they have done great. |
I agree and I found that they done a great job getting the cd's ready on the night but it looks like their customer service for the mail outs wasn't up to the same high standard as the gigs |
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Posted:
Thu Dec 01, 2011 10:21 am |
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MIKE CORNWELL
Site Admin
Joined: 25 Aug 2002
Posts: 3150
Location: LINCOLN UK
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| Post subject: FROM ABBEY ROAD |
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Dear Specials Fans
We thought we should drop you a note to clear up any questions that you might have.
As you know we worked with The Specials to record and release 27 amazing and unique shows from across Europe and the UK.
All shows are available as CD and Download mail order from www.thespecialslive.com
We know there have been some questions on the USB.
The USB did not get released as planned. This is because, despite everyone's best efforts we have been unable to deliver enough visual content to make the USB a proper quality product. So with regret we cancelled it's release.
One thing we would like to clear up, the USB was never going to contain a video of the live show, we are not sure where this came from but that was never the plan.
We apologise again to any fan who had pre-ordered one. We waited as long as possible to see whether this would happen but it was not to be.
We personally emailed everyone who had pre-ordered the show on USB and gave them a free download of the show. We also offered them a choice of 2 x CDs of any show, which is a great saving, or a full refund and of course either way they still can access their free download. Everyone who has replied has been refunded of sent their CDs but there are still some people who have not replied to us on what they want to do. We will email them again, but if anyone has any USB related questions please can they email david.rowntree@abbeyroad.com
Now, to the much spoken of Box Set. We know that some if you think the box set is of mystical proportion but it is going to be coming. We are in the final stages of clarifying what it will contain. By the personal nature of what we are trying to set up here, it is taking a bit longer than we anticipated.
Please keep an eye on www.thespecialslive.com and we will also notify the fan clubs and forums we are in touch with. We promise it will be a great bargain for the fan who wants to own all the recorded shows.
Finally if anyone has any questions on any CD or Download purchased through the web shop they can contact Sandbag who do our fulfilment direct on orders@sandbag.uk.com
A note on the Sandbag customer service email process.
When you email them, you should receive an automated reply within seconds of emailing Sandbag customer services. If you do not receive one in your in box, please check you junk / spam folders and settings.
We had a great time working with The Specials band and you the fans over the past few months.
The vibe and excitement at the shows was excellent and indeed the shows were so exciting we felt very proud to be part of each night. Some of the ARLHN team were fans as kids the first time round...... Moonstomping was a tad more sightly then for us!! Apologies if anyone got trodden on by us!
So, thanks to all the band, you the fans and crew who made us feel so welcome.
If you have any further problems or feel we have not covered anything in this note, please contact us direct. LHN@abbeyroad.com
We want you to enjoy reliving the shows as much as we do.
If you have something to say, let us know. We can't check all the fansites and forums all the time.
All the best.
The Abbey Road Live Here Now team.
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www.thespecialslive.com
www.thespecials.com
http://www.facebook.com/#!/pages/TheSpecials2Com/245413985501746 |
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Posted:
Thu Dec 01, 2011 12:52 pm |
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seandelier
Gangster
Joined: 10 Apr 2005
Posts: 392
Location: Scotland
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Got my Ally Pally today. Got my Glasgow ones super quick before them. Whoop di fucking do I had to wait a wee bit for the London one
Some right greeting faces about. Make the most of getting quality product like after years of living on some ropey bootlegs.
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Posted:
Fri Dec 02, 2011 9:41 pm |
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